Privacy policy
We collect only essential information to deliver proposals, manage portals, and comply with government schemes.
- Effective from 8 Oct 2025
- No third-party ad sharing
- Encrypted document storage
Policies & compliance
Transparent policies for every rooftop journey
Our legal frameworks protect homeowners, institutions, and partners across installation, financing, and after-sales support.
3
Layer audits
24 hrs
Policy response SLA
100%
Data privacy compliance
At a glance
Every contract references the policies below. Downloadable copies are available on request.
EPC terms & conditions
Defines scope, deliverables, and payments for design, procurement, and commissioning of solar systems.
- Statement of work for every project
- Milestone billing 20-70-10
- Force majeure & liability clauses
Performance & workmanship
Panel manufacturers provide 25-year linear warranties, while Dakshayani covers workmanship for five years.
- Annual output degradation limits
- On-site rectification window of 72 hrs
- AMC extensions available
Detailed policy handbook
Refer to this quick index to understand coverage, obligations, and escalation routes.
Privacy policy
We collect personal data (name, contact, site details) solely to process quotes, execute projects, and manage portals.
- Consent captured digitally for marketing opt-ins.
- Data retention aligned to statutory requirements.
- Access restricted to vetted staff via role-based controls.
Terms & conditions
Outlines responsibilities of both parties, from site readiness to final handover.
- Design approval and variation management protocol.
- Payment schedules with linked deliverables.
- Insurance & indemnity for on-site work.
Warranty & AMC
Protects performance, workmanship, and after-sales support.
- Panel output warranty of 25 years.
- Inverter warranty 5–10 years depending on make.
- Optional AMC with preventive visits and remote monitoring.
Refund & escalation
Customer-first mechanisms for cancellations, delays, or support queries.
- Cooling-off period before procurement begins.
- Escalation ladder with 24-hour acknowledgement.
- Dedicated grievance email: compliance@dakshayani.co.in.
Need clarity?
Request a signed copy or policy briefing
Our compliance team can walk you through terms before you sign, and customise clauses for institutional tenders.